Trustindex verifies that the original source of the review is Google.
Best dentist in SF, hands down. Friendly team and great care. I've been going here for years and highly recommend them.
Posted on
Sandra Hanrahan
Trustindex verifies that the original source of the review is Google.
Extremely Disappointing Experience Since Dr. Hain Took Over Dr. Parett’s practice at 490 Post Street in SF:
I’ve been a loyal patient at this dental office for over 25 years under Dr. Parett, who was a truly exceptional dentist—caring, responsive, and someone I trusted completely. Unfortunately, ever since Dr. Hain took over his practice at 490 Post St., things have gone seriously downhill.
Last April, I broke a front tooth. When this happened two years earlier, Dr. Parett took care of me the following day. This time, I was told I had to wait over a week to be seen. To make matters worse, the office submitted my insurance claim one day late, which meant I lost coverage for the procedure and was hit with a $500 bill. When I raised the issue, I was told it was my responsibility to verify coverage—not theirs. I disputed the charge and never heard back. The lack of accountability was stunning.
The office manager, was especially unprofessional. She was not only rude and dismissive, but even blamed me for mistakes that were clearly on their end. Things reached a breaking point this week when I arrived for a scheduled cleaning and was flat-out denied service. The office manager actually yelled at me in the office and said they didn’t need “clients like me.” It was completely uncalled for and frankly, shocking.
Dr. Hain did apologize afterward, saying she wasn’t aware of what had happened—but by then, the damage was done. The warmth and professionalism that defined Dr. Parett’s practice are long gone.
To add to the disappointment, the hygienist I did see previously was cold, rushed, and lacked any bedside manner. Under Dr. Parett, there were multiple hygienists who were not only skilled but friendly and welcoming—sadly, that’s no longer the case.
A friend I had referred to this office years ago actually had a similar experience with the same office manager and ended up switching dentists. Based on his recommendation, I booked an appointment with his new dentist. To my surprise, their staff had already pulled my records and X-rays before my visit and carefully reviewed my insurance benefits—turns out they’re in-network, and I’ll be paying a fraction of what I was charged under Dr. Hain’s office.
I wish things had worked out differently, but I can no longer recommend this practice. Proceed with caution.
Posted on
Chris Y.
Trustindex verifies that the original source of the review is Google.
Dr. Hain is fabulous, listens to your dental concerns and is wonderful to work with, however, dealing with the front desk staff is sub par. I’ve never had such poor communication with different information coming from different front desk staff. I went in for a last minute appointment to get a consultation and of course I assumed I needed to pay. The person at the desk made it seem like I didn’t have to pay which I found confusing, then after the fact, I see a bill. Jamie is particularly hard to deal with. It’s a shame because I think Dr. is wonderful, but dealing with the office staff has been so challenging that I’d rather take my business elsewhere.
Posted on
Parth Patel
Trustindex verifies that the original source of the review is Google.
Dr Hain is the best dentist I’ve ever had. She’s kind, personable, and prioritizes the patient experience!
I’ve been with Smile SF for over 3 years and the entire team has regularly exceeded my expectations.
I highly recommend for anyone looking for a provider and team that sees dentistry as more than just a business!
Posted on
omgth atguy
Trustindex verifies that the original source of the review is Google.
Called to to get a general idea on cost. Women who picked up was very rude! Their regular check up prices are ridiculously high compared to others around the area.
Posted on
Nicole Amy
Trustindex verifies that the original source of the review is Google.
I have been seeing Dr. Hain and Jamie for years now so this review is long overdue! Everyone on this team is genuinely kind and supportive and they really go out of their way to make you feel comfortable and informed as to your options. I have never felt pressured into any treatments and because of this, I really trust and value Dr. Hain's guidance as well as her referrals to other specialists. I definitely recommend this team to everyone, especially if you have had difficulty finding a good dentist in the past. Dr. Hain is the best!
Posted on
Tammi J
Trustindex verifies that the original source of the review is Google.
Dr Hain and her team are FANTASTIC! My former dentist was incredible and sadly retired, and I am so lucky that I now have Dr Hain and her team as my dental care team. The office itself has a wonderful, caring vibe and Dr Hain is so thorough and provided great care to me during my visit. Her team all are so caring both to me and to each other. I highly recommend Dr Hain and so grateful to have found her!
Posted on
Virginia Cruz
Trustindex verifies that the original source of the review is Google.
Dr Hain and her team were miracle workers.
My front tooth crown cracked and I needed an emergency replacement. Dr. Hain was exactly what I was looking for-
*excellent attention to detail,
*gentle technique,
*deep knowledge in the procedure and products,
*great communication of what to expect during the process,
*critical eye for cosmetic perfection
Thank you Dr. Hain! I appreciate your expertise.
